Pricing AI Features

Traditional SaaS priced seats because marginal cost ≈ 0. AI features have real marginal cost per use — every call is tokens.

The menu: per-seat bundled (simple, but power users become cost centers — set fair-use caps), usage-based/credits (aligns cost, kills adoption — people ration what they're metered on), per-outcome (per resolved ticket — elegant because you only get paid when the AI works, but now you own the measurement), and hybrid (included quota + overage — the industry default for good reason).